westley.pro

Food & Beverage Operations · Austin, TX

Westley
Nichols.

Twelve years from dish pit to multi-unit oversight. I run high-volume kitchens and mobile trailer fleets — the schedules, the SOPs, the COGS, and the 6 AM emergency compressor repair nobody else wants to touch.

Operations Manager — Spicy Boy's Fried Chicken
Round Rock, TX
(512) 647-0265 · westley.nichols16@gmail.com

The board never lies

ALL DAY · LIVE KPIs
Guest sat#001
4.7+ ★

Google rating held across every active location, sustained through peak volume.

Delivery#002
Most
Loved

Corporate DoorDash "Most Loved" status earned and defended.

Speed#003
<10:30

Average delivery pickup time, optimized across DoorDash and Toast.

Footprint#004
3+4 units

Three locations under direct management, four more supported for surge and emergencies.

Core competencies

The line check

Multi-unit operations & governanceDaily ops · 7 units
Mobile fleet & trailer asset logisticsDeploy · maintain · relocate
Financial controlsCOGS · labor optimization · prime cost
Technical & commercial equipment maintenancePreventive + emergency repair
Third-party delivery optimizationDoorDash · Toast
SOP design & team training systemsWorkflow · prep · sanitation

Professional experience

Service history

On the line now
Jan 2022 — Present

Operations Manager · Spicy Boy's Fried Chicken

Austin, TX — retail + mobile trailer fleet

  • Direct daily operations, logistics, and personnel for 3 high-volume retail/trailer locations (Zilker, Crux, Popup), with emergency support and volume mitigation for 4 additional northern units.
  • Run weekly labor scheduling, timesheet verification, and COGS reporting to protect prime cost margins; hold weekly 1-on-1 performance evaluations with unit leads.
  • Direct preventive maintenance and execute emergency on-site equipment repairs and installs across the trailer fleet — minimizing downtime and saving thousands in third-party technician fees.
  • Design and enforce SOPs for workflow, food prep, and kitchen sanitation across all active locations for consistent, scalable product quality.
Oct 2020 — Jan 2022

Sous Chef · Green Lunch Catering

Round Rock, TX

  • Supervised BOH staff, keeping prep teams at maximum efficiency during high-volume production.
  • Coordinated complex catering logistics — plating 200+ high-end meals in under an hour while managing inventory for weekly changing menus.
  • Maintained commercial kitchen appliance standards, minimizing equipment degradation.
Oct 2019 — Oct 2020

Server / Front of House Lead · Misaki: Sushi & Ramen

Pflugerville, TX

  • Oversaw seating, guest relations, and satisfaction — de-escalating complaints to protect the brand's local reputation.
Mar 2018 — Oct 2019

Line Cook / Prep · Taste of Ethiopia

Pflugerville, TX

  • Managed inventory and kitchen production across multiple locations, building cross-functional BOH adaptability.
  • Ran high-volume third-party delivery across three simultaneous screens (GrubHub, DoorDash, UberEats).
Apr 2016 — Mar 2018

Line Cook / Prep · Pecan Street Station

Pflugerville, TX

  • Mastered high-speed line operations across every station — fry, grill, expo — during peak hours.
Apr 2016 — Jul 2017

Line Cook / BOH Support · Baris: Pasta and Pizza

Pflugerville, TX

  • Food prep, salad line, and plating with cross-functional support to the dish team.
Aug 2015 — Apr 2016

Line Cook / Banquet Support · DoubleTree by Hilton

Colorado

  • Ran large-scale banquet production autonomously in the Head Chef's absence, holding corporate hospitality standards.

Education & certifications

Papers in order

High School Diploma / GED2015
Certified Food Handler● Active